Case studies
Four projects across enterprise SaaS, product strategy, and 0 to 1 design, each built around honest outcomes and real design decisions.
BigFix Security Configuration Manager
Redesigned the checklist creation workflow for enterprise security admins, cutting time to complete from 35 minutes to under 12, reducing support tickets by 34 percent, and establishing a template adopted across two other product modules.
BigFix Self Service Application
Evolved SSA from a basic catalog tool into the bridge between security and employee productivity, for an endpoint protection platform serving 560 plus enterprises in 47 countries.
BigFix SaaS Notification system
Built a notification framework from zero in 8 weeks, solo, during a live SaaS transformation. A flexible system that balanced speed with long-term scalability across multiple product teams.
SaaS user onboarding
How designing onboarding for an enterprise B2B SaaS product pushed beyond execution into a real build versus buy decision, and what that meant for users, the team, and long-term scalability.
